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Frequently Asked Questions
Q1. How can I download an mp3 after I've purchased it?
Q2. I don't seem to be getting any e-mails or newsletters.
Q3. I'm in the UK, and I can't seem to get your order form to take my address. As soon as I identify my country as the UK, the "state or province" box is disabled. How can I enter my address, so my credit card order will go through?
Q4. I have a Gift Certificate. How do I use it? And how can I check how much remains on its balance?
Q5. Is there another way to pay for Your mp3's than with a credit card?
Q6. I don't get any confirmation e-mails when I order products, or newsletters from Mistress Joanne. Why is that? (Put
joanne@surrendertosleepnow.com
on your "white list.")
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Q1. How can I download an mp3 after I've purchased it?
A1. The FASTEST way is to download right when you make the order. The shopping cart displays a copy of your invoice, listing all the products in your order. Underneath the name of each one, there is the word "Download" highlighted (in VERY small text). Click on that, and you can download your file immediately!
The second fastest way is that you should receive an e-mail confirming your purchase. In that e-mail are download links for the files you have purchased. Just click on those links, or copy them to your browser, and you can download them that way.
The download links are good for only 24 hours. So if you don't get a confirmation e-mail, or if you have trouble with the link, please contact Mistress Joanne's Help Zone at
joanne@surrendertosleepnow.com
, or use the link for "Contact us" on Her website, and Mistress Joanne's Tech Support will see what we can do to fix things up.
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Q2. I don't seem to be getting any e-mails or newsletters.
A2. This can happen for any one of several reasons. Did you check the spelling of your e-mail address when you entered it? (You'd be amazed how many people misspell their own names, or write htomail.com or yahooc.om or many other typos.)
If you think you've missed a newsletter, just check Mistress Joanne's site. Under "News" at the right is a place where you can subscribe to Her newsletter, if you haven't already done so when you created an account. If there is a link that says "Previous news", click on it and you can read all of the newsletters published so far.
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Q3. I'm in the UK, and I can't seem to get your order form to take my address. As soon as I identify my country as the UK, the "state or province" box is disabled. How can I enter my address, so my credit card order will go through?
A3. We're looking for a way to fix that. Meantime, what seems to work pretty well is something like this format, putting the city in address line 2 and the county or district in as the city:
Billing Address:
First Name: Mindless T
Last Name: Drone
Address: 1 Collective Road
Address (line 2): Spiralbury
City: Abysstown
State:
Zip/Postal code: S11 22EE
Country: United Kingdom (Great Britain)
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Q4. I have a Gift Certificate. How do I use it? And how can I check how much remains on its balance?
A4. Notice of your Gift Certificate will be sent in a separate e-mail, which will include the Gift Certificate ID number.
To use it, order as usual, and when you get to the checkout, select the option to pay by Gift Certificate and enter the ID number. You can use your Gift Certificate all at once in a big order, or many times for smaller orders until the balance is exhausted. Every time, just click on the option to pay by Gift Certificate and it can't hurt to enter the ID number.
To check on the balance, log in and then click on Gift Certificates (at the lower left). The dialog will show a Gift Certificate Verification. Just enter the Gift Certificate ID and click the "Submit" button. The shopping cart will show you the total amount, the amount that remains, and the status of your Gift Certificate.
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Q5. Is there another way to pay for Your products than with a credit card? I don't have a credit card, or I'm trying to keep my purchases secret. Can I use PayPal or Western Union? Can I send you a check? Can I use one of those gift cards one can buy at a convenience store?
A5. Those "buy a card" things do NOT work. And PayPal does not like to do transactions with adult businesses.
Here's what you CAN do.
Snail Mail: Contact Mistress Joanne at
joanne@surrendertosleepnow.com
, or use the link for "Contact us" on Her website, explaining that you want to send a payment to her as cash or a money order.
If Mistress approves, She will reply with an address to which you can send your payment.
This option takes awhile because the mail has to be forwarded to Mistress Joanne. You MUST include your e-mail address, and set up an account on Her website using that e-mail address.
When payment is received, Mistress will instruct Her tech slaves to set you up for Gift Certificate dollars to spend on Mistress Joanne's site like cash, in the amount that you send. Then you can purchase and download your mp3's.
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Q6. I don't get any confirmation e-mails when I order products, or newsletters from Mistress Joanne. Why is that?
A6. As we mentioned before, check your e-mail address, and make sure it's correct.
But there's another problem... spam blockers. If you're on AOL, Yahoo, SBCglobal, or any of many other e-mail services, they have e-mail filters that block certain words and phrases, certain e-mail addresses, mailings that go out to a lot of recipients (like the newsletters)... well, just about anything that somebody THINKS you might not want to see.
we get bounced e-mails all the time. And sometimes, your important e-mail may be in your "spam" folder or your "bulk" folder. You should check those from time to time, to be sure!
One thing you CAN do, is add
joanne@surrendertosleepnow.com
to your "white list." That is, the list of addresses you'll always accept e-mail from. How to do that is different for each e-mail service. But one SIMPLE way is to add
joanne@surrendertosleepnow.com
to your address list. Like a friend. Like a best buddy. Isn't your Mistress on your e-mail address list? Maybe She SHOULD be! Don't you want to get EVERY one of Her seductive, hypnotic words?
And if you try to download one of Mistress Joanne's sleepy, arousing trances, and something doesn't work... where are you going to go for help? You're going to write to us at
joanne@surrendertosleepnow.com
, or you're going to click on the "Contact Us" link on Her site. (Guess where your questions go...)
And we're going to do everything we can to solve your problem! But... if we can't send you a response by e-mail, because Her address is being blocked... just how are we going to tell you about it?
So help us to help you! Put
joanne@surrendertosleepnow.com
in your address book, on your white list -- anything you can do to make sure Her messages can get to your spinning, obedient, sleepy eyes!
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-- the mindless drones in Tech Support at SurrenderToSleepNow
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